Policies & Payments
Payment is due at the time services are rendered. We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, and CareCredit. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor.
CareCredit
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
Pet Insurance
There are now a number of pet insurance companies and plans to choose from. As every family and every pet is different, we recommend looking into several programs to find the best one for your situation. The following are the four most popular plans:
For reviews and rate comparisons, go to Pet Insurance Review.
Appointment Policies
Policy details are listed below as well as in appointment booking confirmation emails and reminder emails.
We do understand that unanticipated events happen occasionally; emergency cancellations are handled on an individual basis. We thank you in advance for abiding by these policies and helping us keep our patients, clients, and staff on schedule.
Our goal at Indian Walk Veterinary Center (IWVC) is to provide high-quality medical care in a timely manner to all of our veterinary patients. As your appointment time is reserved specifically for your pet, IWVC has a charge for no-show/cancellation appointments. Out of consideration for our patients, staff, and our doctors, we ask that you notify us 24 business hours in advance should you need to cancel or reschedule your pet’s appointment. Messages left on Saturday after 1:00 pm or Sunday for Monday appointments do not qualify as advance
notice because we do not retrieve those messages until Monday morning.
A missed appointment is when you fail to show up for an appointment without a phone call or cancel without at least 24-hour notice (48-hour notice for scheduled surgery).
A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointment and ask that you give us the courtesy of a call when you cannot keep your scheduled appointment. We offer email and voice reminder capabilities to help remind you about your appointment date and time; however, it remains the client’s ultimate responsibility to keep track of their appointments.
Late Arrival
We make every effort to be on time for all of our appointments. Unfortunately, when even one patient arrives late for their appointment, it can alter the entire schedule for the day. Therefore, a client that arrives 10 minutes or more late for their scheduled appointment may need to be rescheduled depending on doctor availability. Priority is given to patients that arrive on time. If you choose to wait to be seen, the wait time may be considerable and unpredictable. If you are late more than twice, we will request a $50 deposit before scheduling all future appointments. This amount will be credited toward the appointment if that
appointment is kept.
No-Show Policy
A “no-show” is when a client misses a scheduled appointment without canceling it or providing 24 hours' notice of cancellation. A $30.00 charge will be applied to your account and must be paid before rescheduling your pet’s appointment.
A surgery no-show is when a client misses a scheduled surgery appointment without providing 48 hours' notice of cancellation. To reschedule a missed surgery appointment, a non-refundable deposit equal to half the amount of the surgery estimate will be required. This amount will be credited toward the appointment if that appointment is kept.
New Client Deposits
New Clients will be asked to leave a $50 non-refundable deposit at the time of scheduling their pet’s appointment. This deposit will be credited towards the office visit exam.
Client Courtesy Policy
We are committed to providing the highest quality of care for your pets in a respectful and compassionate environment. We kindly ask that all clients treat our staff with courtesy and respect. Any form of disrespectful or abusive behavior toward our team will not be tolerated and may result in dismissal from our practice. Thank you for helping us maintain a positive atmosphere for everyone.
Prescription Processing Policy
We strive to fulfill all prescription requests, including written prescriptions in a timely manner while ensuring accuracy and safety. We kindly ask for your patience as we process prescriptions, which require 2-3 business days to complete.
This timeframe allows us to review each request thoroughly and provide the best care for your pet. We recommend requesting prescription refills in advance to avoid any delays in your pet’s treatment.
Online Pharmacy
Indian Walk is excited to announce that we have upgraded our online pharmacy! We can now offer the same savings as Chewy, PetMeds, and many other online pharmacies. If you find something at a lower price, don't let that deter you—we're happy to try and price match!
Due to this exciting update, we will no longer accept requests from other online pharmacies starting October 1, 2024. If you prefer to use another pharmacy, you'll need to request a written prescription from us. Please note that written prescription requests can take 2-3 business days to process.
Feel free to call or text us at 215-598-9000 if you have any questions.